OFFICE OF THE CITY CIVIL REGISTRAR

EXTERNAL SERVICES

1. Registration of Birth, Marriage and Death Certificate

Republic Act 3753 mandates that acts, events, legal instruments and court orders/decrees concerning the civil status of persons shall be recorded in the Civil Registry Office. The Vital events are registration of birth, death and marriage. It must be registered within 30 days from occurrence and beyond that period are considered delayed registration already that require sets of needed documentary evidences.

Office/Division:	City Civil Registrar’s Office
Classification:	Simple
Type of Transaction:	G2C
Who May Avail:	Any person during his/her lifetime may seek for the registration of his/her Certificate of Live Birth/ Certificate of Marriage and Certificate of Death of his/her deceased relative. Following the legal maxim "the place of occurrence is the place of registration" Any person born, married and died within the territories jurisdiction of the City of Calaca should be registered before the City Civil Registry Office of the City of Calaca, Batangas.
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Birth/Marriage/Death Registration Form			City Civil Registry Office, Hospitals, Lying-Ins
Four (4) copies of the document to be registered (must be accomplished correctly and completely)
Transfer Permit of Cadaver			City Civil Registry Office
Exhumation Permit			City Health Office
CLIENT STEPS		AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirements		Assess and interview the client, prepare the document and issue order of payment.		15 minutes	For Birth – Justina A. Dulce Lorna M. Dueñas Ellaine T. Casal For Marriage – Cristy M. Velasquez Jennifer T. Pesigan For Death – Jessa P. Noche
2.Pay the required fees at the City Treasurer’s Office		2.1 Receive the payment and issue the O.R.	For Birth – Php 55.00 +Php 30.00 doc. stamp Burial Permit – Php 50.00 Transfer Permit – Php 50.00	2 minutes	Local Revenue Collection Clerk City Treasurer’s Office (Window 3 or 4)
		2.2 Register and sign the document	None	5 minutes	Ma. Cristina M. De Los Reyes
3.Receive the document		3.Release the document	None	5 minutes	For Birth – Justina A. Dulce Lorna M. Dueñas Ellaine T. Casal For Marriage – Cristy M. Velasquez Jennifer T. Pesigan Prisca M. Tumbaga For Death – Jessa P. Noche
4.Fill-out the Client Satisfaction Rating Form			None	1 minute
TOTAL:			Birth – Php 85.00 Death – Php50.00 Transfer- Php50.00	minutes

2. Issuance of PSA Copy of Birth, Marriage and Death Certificate and Certificate of No Marriage (CENOMAR) Documents

The BREQS is a scheme where PSA authorizes the City Civil Registry Office (CCRO) to receive requests for PSA-issued copies and certifications of civil registry documents from the public and issue the documents to its clientele. The actual processing of the requests is done by the Serbilis Outlet in PSA Regional Office in Lipa City, assigned to service the authorized Local Civil Registry Office of the City of Calaca, Batangas (also known as the BREQS User). By filing their applications right at the CCRO, clientele need not travel to a distant Serbilis Outlet thereby saving them time, effort and money. CCRO expand its services to clients by offering new services like CENOMAR and is no longer limited to serving its constituents only - even those coming from outside the locality can now entertained.

Office/Division:	City Civil Registrar’s Office
Classification:	Simple
Type of Transaction:	G2C
Who May Avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Birth/Marriage/Death/CENOMAR Request Form		City Civil Registry Office
Valid I.D’s of document owner		Responsibility of the Client
If the requester is not the document owner:
Authorization Letter with I.D.		Responsibility of the Client
Affidavit of Kinship (if relative)		Notary Public
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirement	1.Check the submitted form and issue the order of payment	None	7 minutes	CCRO personnel
2.Pay the required fees at the City Treasurer’s Office	2. Receive the payment and issue the O.R.	For Birth, Marriage and Death Certificate- Php 230.00 For CENOMAR Php 260.00	2 minutes	Local Revenue Collection Clerk City Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.Prepare request slip and issue return slip	None	5 minutes	CCRO personnel
TOTAL:		For Birth, Marriage and Death Certificate- Php 230.00 For CENOMAR Php 260.00	minutes

3. Issuance of Certified Copy of Birth, Marriage and Death Certificate and other Civil Registry Documents

Civil Registry documents such as birth, marriage and death certificates maybe availed by securing a certified transcript from the Municipal Cisvil Registrar’s Office.

Office/Division:	City Civil Registry Office
Classification:	Simple
Type of Transaction:	G2C
Who May Avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Valid I.D’s of document owner		Responsibility of the Client
If the requester is not the document owner:
Authorization Letter with I.D.		Responsibility of the Client
Affidavit of Kinship (if relative)		Notary Public
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirement	1.Search in the database and issue the order of payment	None	10 minutes	CCRO personnel
2.Pay the required fees at the Mun. Treasurer’s Office	2.Receive the payment and issue the O.R.	Php 40.00 +Php 30.00 doc. stamp	2 minutes	Local Revenue Collection Clerk Mun. Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.1 Check and certify the document and record the O.R.	None	5 minutes	CCRO personnel
	3.2 Sign the document	None	1 Minute	Ma. Cristina M. De Los Reyes
4.Receive the document	4.Release the document	None	4 minutes	CCRO personnel
TOTAL:		Php 70.00	22 minutes

4. Processing Petition for Change of First Name (CFN) or Correction of Clerical Error/s (CCE) / Republic Act 9048 (Direct or Migrant)

An act authorizing the City or Municipal Civil Registrar or the Consul-General to correct a clerical or typographical error in an entry and/or Change of First Name or Nickname in the civil register without need of a judicial order.

Office/Division:	City Civil Registry Office
Classification:	Complex
Type of Transaction:	G2C
Who May Avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Petition for Change of First Name (CFN) – Two (2) photocopies of each document		RTC where the petition was approved
PSA Birth Certificate		Philippine Statistics Authority (PSA)/City Civil Registry Office
NBI Clearance		NBI
Police Clearance		Police Station
Clearance Certificate of no pending administrative or criminal case from employment (if employed)		Employer / Company where the client is working
Affidavit of non-employment with no pending administrative or criminal case (in unemployed)		Notary Public
Marriage Certificate (if married)		Philippine Statistics Authority (PSA)/City Civil Registry Office
Birth Certificates of Children		Philippine Statistics Authority (PSA)/City Civil Registry Office
Baptismal Certificate		Church
School Records / Medical Records		Schools, Hospitals, Clinics
Other records indicating the correct name
Petition for Change of Middle Name / Last Name (CCE) – Two (2) photocopies of each document
PSA Birth Certificate		Philippine Statistics Authority (PSA)/City Civil Registry Office
Birth / Death Certificates of Mother / Father		Philippine Statistics Authority (PSA)/City Civil Registry Office
Marriage Certificate of Parents		Philippine Statistics Authority (PSA)/City Civil Registry Office
Birth Certificates of Brothers and Sisters		Philippine Statistics Authority (PSA)/City Civil Registry Office
Marriage Certificate (if married)		Philippine Statistics Authority (PSA)/City Civil Registry Office
Birth Certificates of Children		Philippine Statistics Authority (PSA)/City Civil Registry Office
Other records indicating the correct entries
Note:
CFN is subject for publication at least once a week for two (2) consecutive weeks in a newspaper of general circulation Affidavit of publisher with newspaper clipping		Any newspaper of general circulation
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirements	1.Assess the requirements and issue the order of payment	None	10 minutes	Joel H. Pastores
2.Pay the required fees at the Mun. Treasurer’s Office	2.Receive the payment and issue the O.R.	Change of First Name– Php 3000.00 Correction of Clerical Error – Php 1000.00 Migrant Petition for CFN – Php 1000.00 Migrant Petition for CCE– Php 500.00	2 minutes	Local Revenue Collection Clerk City Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.1 Process the request and issue the claim stub	None	20 minutes	Joel H. Pastores
	3.2 Publish for CFN and posting for clerical error	None	5 minutes	Joel H. Pastores
	3.3 Review and sign the petition	None	3 minutes	Ma. Cristina M. De Los Reyes
4.Fill-out the Client Satisfaction Rating Form		None	1 minute
TOTAL:		Change of First Name– Php 3000.00 Correction of Clerical Error – Php 1000.00 Migrant Petition for CFN – Php 1000.00 Migrant Petition for CCE– Php 500.00	41 minutes

5.Registration of Court Order (CO) / Decrees and Request of Annotated Record

Court decisions on matters of adoption, annulment of marriage, correction of nationality or year in the date of birth in the birth certificate of a person need to be registered at the City Civil Registry Office where these events took place. Like other civil registry documents, court decrees concerning the status of a person shall be registered in the civil registrar’s office where the court is functioning, within ten (10) days after the decree/order has become final.

Office/Division:	City Civil Registry Office
Classification:	Complex
Type of Transaction:	G2C
Who May Avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Original/Certified photocopy of the court order		RTC where the petition was decided
Certificate of Finality		RTC where the petition was decided
Certificate of Court Registration		City/Municipal Civil Registrar’s Office where the Court Order was issued
Certificate of Authenticity		City/Municipal Civil Registrar’s Office where the Court Order was issued
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirements	1.Assess the requirements and issue the order of payment	None	10 minutes	Joel H. Pastores
2.Pay the required fees at the City Treasurer’s Office	2.Receive the payment and issue the O.R.	Annulment –Php2,000.00 Adoption – Php 500.00 Annotation Fee – Php 200.00 Certified photocopy of Court Order – Php 100.00 Endorsement – Php 100.00 Certified photocopy of Annotated Record – Php 100.00	2 minutes	Local Revenue Collection Clerk Mun. Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.1 Process the request	None	15 minutes	Joel H. Pastores
	3.2 Review, approve and sign the document	None	10 minutes	Ma. Cristina M. De Los Reyes
4.Receive the document and sign in the logbook	4.Record and release the document	None	5 minutes	Joel H. Pastores
5.Fill-out the Client Satisfaction Rating Form		None	1 minute
TOTAL:		Annulment –Php2,000.00 Adoption – Php 500.00 Annotation Fee – Php 200.00 Certified photocopy of Court Order – Php 100.00 Endorsement – Php 100.00 Certified photocopy of Annotated Record – Php 100.00	43 minutes

6.Endorsement of Registry Records to the Civil Registrar-General

If PSA does not have the copy of the birth certificate, the original birth certificate must be endorsed (officially transmitted) to PSA by the City Civil Registrar.

Office/Division:	City Civil Registry Office
Classification:	Simple
Type of Transaction:	G2C
Who May Avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
PSA – Negative Result Certification		Philippine Statistics Authority - PSA
Certified True Copy / Photocopy of civil registry documents		City Civil Registry Office

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirements	1.Search in the database and issue the order of payment	None	5 minutes	CCRO personnel
2.Pay the required fees at the City Treasurer’s Office	2.Receive the payment and issue the O.R.	Php 100.00	2 minutes	Local Revenue Collection Clerk City Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.1 Prepare the endorsement letter	None	5 minutes	CCRO personnel
	3.2Review and approve the document	None	3 Minute	Ma. Cristina M. De Los Reyes
4.Receive the endorsement	4.Release the endorsement	None	2 minutes	CCRO personnel
5.Fill-out the Client Satisfaction Rating Form		None	1 minute
TOTAL:		Php 100.00	18 minutes

Note:

Mail the documents to Philippine Statistics Office Lipa/Quezon City and follow-up after one month

7. Delayed and Out-Of-Town Registration of Birth, Marriage and Death Certificate of Civil Registry Records

Delayed registration of birth, marriage and death certificate - like ordinary registration made at the time of the event—shall be filed at the Office of the Civil Registrar of the place where the event occurred, following the lapse of the reglementary period to register.

Office/Division:		City Civil Registry Office
Classification:		Simple
Type of Transaction:		G2C
Who May Avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
For Birth:
PSA – Negative Result Certification			Philippine Statistics Authority - PSA
Marriage Certificate of Parents			PSA / City Civil Registry Office
Affidavit of Two (2) Disinterested Persons			Notary Public
Baptismal Certificate			Church where the child was baptized
School Records/Form 137			School (Elementary or High School)
E-1 Form / Member’s Data Record			SSS / PhilHealth
Marriage Certificate of Applicant (if married)			PSA / City Civil Registry Office
Medical Records			Hospitals/Clinic
Other supporting papers with date and place of birth
For Marriage and Death:
PSA – Negative Result Certification			Philippine Statistics Authority - PSA
Affidavit of Delayed Registration			Notary Public
Affidavit of Two (2) Disinterested Persons			Notary Public
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirements	1.1 Assess the requirements, search in the database and issue the claim stub		None	25 minutes	For Birth – Justina A. Dulce Lorna M. Dueñas For Marriage – Cristy M. Velasquez Jennifer T. Pesigan For Death – Jessa P. Noche
	1.2 Process, record and register the documents
	1.3 Approve and sign the documents		None	1 minute	Ma. Cristina M. De Los Reyes
	1.4 Issue the order of payment		None	4 minutes	For Birth – Justina A. Dulce Lorna M. Dueñas For Marriage – Cristy M. Velasquez Jennifer T. Pesigan For Death – Jessa P. Noche
2.Pay the required fees at the City Treasurer’s Office	2.Receive the payment and issue the O.R.		Php 50.00	2 minutes	Local Revenue Collection Clerk City Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.Release the document		None	3 minutes	For Birth – Justina A. Dulce Lorna M. Dueñas For Marriage – Cristy M. Velasquez Jennifer T. Pesigan For Death – Jessa P. Noche
4.Fill-out the Client Satisfaction Rating Form			None	1 minute
TOTAL:			Php 50.00	36 minutes

Note:

Out-of-Town Registration are forwarded to the corresponding towns/cities for registration
The release of the document is after 10 working calendar days

8. Registration of Legal Instruments / Legitimation of Child and Republic Act 9255 or Affidavit to Use the Surname of the Father (AUSF)

Legitimation is a remedy by means of which those who in fact were not born in wedlock and should, therefore, be considered illegitimate, are, by fiction, considered legitimate, it being supposed that they were born when their parents were already validly married.

Republic Act 9255 is an act allowing Illegitimate Children to use the surname of their father.

Illegitimate children born from August 3, 1988 to March 18, 2004 who want to use the surname of their father, need to undergo judicial proceedings.

Office/Division:		City Civil Registry Office
Classification:		Complex
Type of Transaction:		G2C
Who May Avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
For Legitimation
CENOMAR (Certificate of No Marriage) oh Husband and Wife			Philippine Statistics Authority (PSA)/City Civil Registry Office
PSA Marriage Certificate			Philippine Statistics Authority (PSA)/City Civil Registry Office
PSA Birth Certificate			Philippine Statistics Authority (PSA)/City Civil Registry Office
Affidavit of Legitimation			Notary Public
Affidavit of Acknowledgement / Affidavit of Admission of Paternity if father is N/A on COLB			Notary Public
Residence Certificate			City Treasurer’s Office
Appearance of Parents			Responsibility of the Client
For R.A. 9255
PSA Birth Certificate			Philippine Statistics Authority (PSA)/City Civil Registry Office
Affidavit of Paternity/Acknowledgement, voluntary emancipation/parental authorization			Notary Public/City Civil Registry Office
Appearance of Parents			Responsibility of the Client
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirements	1.Assess the requirements and issue the order of payment		None	7 minutes	Joel H. Pastores Jerrymei B. Mendoza
2.Pay the required fees at the City Treasurer’s Office	2.Receive the payment and issue the O.R.		For Legitimation: Affidavit of Legitimation – Php 200.00 Acknowledgement- Php 100 For R.A 9255: AUSF – Php 250.00	2 minutes	Local Revenue Collection Clerk City Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.1 Prepare certificate, endorsement letter and annotate registered documents		None	15 minutes	Joel H. Pastores Jerrymei B. Mendoza
	3.2 Review, approve and sign the document		None	1 minute	Ma. Cristina M. De Los Reyes
4.Receive the document and sign in the logbook	4.Release the document		None	4 minutes	Joel H. Pastores Jerrymei B. Mendoza
6.Fill-out the Client Satisfaction Rating Form			None	1 minute
TOTAL:			For Legitimation – Php 200.00 For Acknowledge- ment- Php 100.00 For R.A. 9255 – Php200.00	30 minutes

Note:

For RA 255, illegitimate children born from August 3, 1988 to March 18, 2004 who want to use the surname of their father, need to undergo judicial proceedings.
All legal instruments executed abroad must be registered at the City Civil Registry Office of Manila
Submit the documents to PSA Legal Department

9. Issuance of Marriage License

The City Civil Registrar concerned shall enter all applications for marriage license filed with him in a registry book strictly in the order in which the same are received. When the license is issued, the same shall be valid in any part of the Philippines for a period of one hundred twenty (120) days from the date of issue, and shall be deemed automatically cancelled at the expiration of said period if the contracting parties have not made use of it.

Office/Division:		City Civil Registry Office
Classification:		Simple
Type of Transaction:		G2C
Who May Avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Personal Appearance of the Applicants			Responsibility of the Clients
Duly accomplished Application Form (Contracting parties should both sign the application form)			City Civil Registry Office
Certified True/Photocopy of Birth Certificates of applicants			PSA / City Civil Registry Office
Certificate of No Marriage (CENOMAR)			PSA / City Civil Registry Office
Certificate of Death (if widowed)			PSA / City Civil Registry Office
Annotated Certificate of Marriage (if annulled) Certificate of Authenticity Certificate of Registration Certificate of Finality Certified copy of Decision			PSA / City Civil Registry Office
Legal Capacity to marry (if Foreigner)			Respective Embassy in the Philippines
Judicial Decree of absolute divorce (if divorce)			Court
Pre-Marriage Counseling and Family Planning Certificate			City Social Welfare and Development Office / City Health Office
Parental Consent if applicant is 18 years old but below 21 years old (personal appearance of either father, mother or guardian)			City Civil Registry Office
Parental Advice if applicant is 21 years old but below 25 years old (personal appearance of both parents)			City Civil Registry Office
At least one of the contracting parties must be a resident of the place where the local civil registry office is located

CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirements	1.Assess the requirements and issue the order of payment		None	10 minutes	Jennifer T. Pesigan Cristy M. Velasquez Jerrymei B. Mendoza
2.Pay the required fees at the Municipal Treasurer’s Office	2.Receive the payment and issue the O.R.		Application – Php 330.00	2 minutes	Local Revenue Collection Clerk Mun. Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.1. Process/ Encode the application and issue the claim stub		License – Php 100.00	10minutes	Jennifer T. Pesigan Cristy M. Velasquez Jerrymei B. Mendoza
	3.2. Review and sign the document		Noe	3 minutes	Ma. Cristina M. De Los Reyes
4.Receive the document	4.Record in the logbook and release the document		None	4minute	Jennifer T. Pesigan Cristy M. Velasquez Jerrymei B. Mendoza
5.Fill-out the Client Satisfaction Rating Form			None	1 minute
TOTAL:			Php 430.00	30 minutes

Note: Marriage License will be released after ten days.

10. Processing Petition for Correction of Clerical and Typographical Errors in Month and Date of Birth and Sex of a Person Appearing in the Certificate of Live Birth(COLB)

An act further authorizing the City or Municipal Civil Registrar or the Consul-General to correct clerical or typographical errors in the day and month in the date of birth or sex of a person appearing in the civil register without need of a judicial order, amending for this purpose Republic Act Numbered Ninety Forty-Eight (RA 9048).

Office/Division:		City Civil Registry Office
Classification:		Complex
Type of Transaction:		G2C
Who May Avail:		All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
PSA Birth Certificate			Philippine Statistics Authority (PSA)/Cityl Civil Registrar’s Office
NBI Clearance			NBI
Police Clearance			Police Station
Clearance Certificate of no pending administrative or criminal case from employment (if employed)			Employer / Company where the client is working
Affidavit of non-employment with no pending administrative or criminal case (in unemployed)			Notary Public
Elementary Transcript / Certification			Elementary School
Medical Record			Hospital, Clinics
Baptismal Certificate			Church
School Records / Medical Records			Schools, Hospitals, Clinics
Medical Certification from City/Municipal Health Officer or any government physician that the owner / petitioner did not undergo sex change / transplant (for correction of sex)			City Health Office
Note:
Correction of Month, Date and Sex are subject for publication at least once a week for two (2) consecutive weeks in a newspaper of general circulation Affidavit of publisher with newspaper clipping			Any newspaper of general circulation
CLIENT STEPS	AGENCY ACTION		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirements	1.Assess the requirements and issue the order of payment		None	10 minutes	Joel H. Pastores
2.Pay the required fees at the City Treasurer’s Office	2.Receive the payment and issue the O.R.		Correction of Month and Date of Birth – Php 3,000.00 Correction of Sex- Php 3,000.00	2 minutes	Local Revenue Collection Clerk City Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.1 Process the request and issue the claim stub		None	20 minutes	Joel H. Pastores
	3.2 Publish and posting for clerical error		None	5 minutes	Joel H. Pastores
	3.3 Review and sign the petition		None	3 minutes	Ma. Cristina M. De Los Reyes
4.Fill-out the Client Satisfaction Rating Form			None	1 minute
TOTAL:			Correction of Month and Date of Birth – Php 3,000.00 Correction of Sex- Php 3,000.00	41 minutes

11. Registration of Supplemental Report

A supplemental report is used to supply entries or information in the Certificate of Live Birth, Certificate of Marriage, Certificate of Death, and Certificate of Fetal Death, which are inadvertently omitted when the document was registered.

Office/Division:	City Civil Registry Office
Classification:	Complex
Type of Transaction:	G2C
Who May Avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
PSA Birth / Marriage or Death Certificate		Philippine Statistics Authority (PSA)/City Civil Registry Office
Affidavit of Supplemental		Notary Public
Marriage Certificate of Applicant / Parents		Philippine Statistics Authority (PSA)/City Civil Registry Office
I.Ds and other supporting documents

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1.Submit the requirements	1.Assess the requirements and issue the order of payment	None	5 minutes	Joel H. Pastores Justina A. Dulce
2.Pay the required fees at the City Treasurer’s Office	2.Receive the payment and issue the O.R.	Php 100.00	2 minutes	Local Revenue Collection Clerk City Treasurer’s Office (Window 3 or 4)
3.Present the O.R.	3.1 Process the supplemental report and endorsement letter	None	10 minutes	Joel H. Pastores Justina A. Dulce
	3.2 Review and Sign the document	None	2 minutes	Ma. Cristina M. De Los Reyes
4.Receive the document	4.Sort and file the supplemental report and release the document	None	5 minutes	Joel H. Pastores Justina A. Dulce
5.Fill-out the Client Satisfaction Rating Form		None	1 minute
TOTAL:		Php 200.00	25 minutes