OFFICE OF THE CITY HEALTH OFFICER
EXTERNAL SERVICE
1.PHARMACY DIVISION
This division is responsible for releasing of prescribed medicines and payments for laboratory test.
Office or Division: | Pharmacy | |||
Classification: | Simple | |||
Type of Transaction: | G2C- Government to Citizen | |||
Who may avail: | Constituents of City of Calaca | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
1. Prescribed Medicines and Laboratory Request | Authorized Health Personnel | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Present the prescription or laboratory request. | 1.1 Checks the validity of prescriptions | None | 1 minute | Annielyn V. Valencia Deseree Jocson |
1.2 Assess laboratory request for payment | If Philhealth beneficiary not limited to Urinalysis Fecalysis CBC NO PAYMENT REQUIRED. If Non Philhealth Beneficiary all laboratory request available will be for payment. | 1 minute | Annielyn V. Valencia Deseree Jocson | |
1.3 Check the availability of prescribed medicines | None | 1 minute | Annielyn V. Valencia Deseree Jocson | |
2.DENTAL DIVISION
This division ensures the oral health care of every constituents of City of Calaca.
Office or Division: | Dental | |||
Classification: | Simple | |||
Type of Transaction: | G2C- Government to Citizen | |||
Who may avail: | Constituents of City of Calaca | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
1. Fully accomplished dental form | Dental Office | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Ask for your respective client no. to the information desk. | 1.Secure and release no. to patients. | None | 1minute | Michelle P. Agapito |
2. Ask for a family no. if not yet registered in RHU Calaca or first time to avail the agencies’ services. | 2.Registered and fill out required forms to avail family no. in order to easily access medical records of our constituents | None | 5minutes | Michelle P. Agapito |
3. Secure dental forms at Dental Office | 3.The dental aid checks the fully accomplished form. | None | 2 minutes | Celeste A. Bautista |
4. The patient will undergo tooth extraction after filling up required forms. | 4.The dentist will perform oral examination and tooth extraction | None | 10-20 minutes | Avelino I. Perez, DMD Marissa M. Garcia, DMD |
5. The patient will be required to writedown their information needed on the log book | 5.The dental aid will check if information were written down correctly. | None | 1 minute | Celeste A. Bautista |
6. The patient will wait for their medicine prescription | 6.The dentist will prescribed necessary medicines upon tooth extraction and explain to patient how to take it. | None | 2 minutes | Avelino I. Perez, DMD Marissa M. Garcia, DMD |
7. The patient will present the prescription to the pharmacy and claim the medicines | 7.The pharmacist will check the prescription and availability of prescribed medicines and release it. | None | 2 minutes | Annielyn V. Valencia |
3.Family Planning and Maternal Division
This division ensures the proper pre and post natal care and family planning.
Office or Division: | Family Planning and Maternal Division | |||
Classification: | Simple | |||
Type of Transaction: | G2C- Government to Citizen | |||
Who may avail: | All Constituents of City of Calaca | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
1. Family Number and Medical Record | RHU Information Desk | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Secure a patients number and family number at the information desk for easy access of medical records. | 1. Checks the patients medical records. And give respective numbers to patients. | None | 1 minute | Michelle P. Agapito |
2. Wait for the number of patient be called | 2. Checks if patient is on waiting area | None | 1minute | Michelle P. Agapito |
3. Get the patients record. | 3. Secure patients record. | None | 3 minutes | Michelle P. Agapito |
4. Go to Treatment room to list down name at pre-natal care, breast feeding and family planning | 4. Check if patient writes down all necessary information. | None | 3 minutes | Assigned midwife or nurse for the day. |
5. Wait until the midwife or nurse call the number of the patient | 5. Checks if patients if still on the area. | None | ! minute | Assigned midwife or nurse for the day. |
6. Present to the midwife the patients number and patients record | 6. Checking all information on the patients record and assess the patient already | None | 5 minutes | Assigned midwife or nurse for the day. |
7.The patient’s blood pressure and weight will be taken. | 7.The midwife assigned will take the patients blood pressure and weight | None | 10 minutes | Assigned midwife or nurse for the day. |
8.For old patients, present the Home Based Mother’s Record/ Pink Book | 8.The midwife wil check and update the informations on the pink book | None | 10 minutes | Assigned midwife or nurse for the day. |
9.For new patients, | 9.The midwife will issue a Home Based Mother’s Record / Pink book and a form for emergency and giving birth purposes | None | 10 minutes | Assigned midwife or nurse for the day. |
10.The patient will undergo post or pre natal checkup | 10.The midwife will check then Fetal Heart Tone | None | 10 minutes | Assigned midwife or nurse for the day. |
11. The patient will undergo consultation from our ob-gynecologist | 11.The OB-Gynecologist will assess and check the health of post or prenatal. | None | 10-20minutes | Assigned gynecologist for the day. |
4. IMMUNIZATION DIVISION
This division is responsible for immunization of infants 0-12 months, pregnant women, and senior citizens. To ensure they have proper internal care and strong immune system.
Office or Division: | Immunization | |||
Classification: | Simple | |||
Type of Transaction: | G2C- Government to Citizen | |||
Who may avail: | 0-12 months, pregnant women and senior citizens of City of Calaca. | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
1 . Immunization Record | RHU Calaca | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. For new infant patients, give the necessary information ask by our authorize health personnel. | 1. Secure an immunization record of the infant. And do the immunization procedure. | None |
| Assigned midwife or nurse |
2.For old infant patients, present the immunization record. | 2. Check and update the immunization record and do the immunization procedure. | None | 10 minutes | Assigned midwife or nurse |
3.For Old and New Infant Patients | 3. The midwife or nurse assign will take the babies weight and record it.Will advise the mother of the patient for the next schedule of immunization. | None | 10 minutes | Assigned midwife or nurse |
4.For immunization of pregnant women, give the name and pink book for recording and ready yourself for immunization. | 4. Secure and update pink book records and do the immunization procedure | None | 10 minutes | Assigned midwife or nurse |
5.For senior citizens, give the name, age and birthdate of the patient and ready yourself for the immunization procedure. | 5.Secure the records and do the immunization procedure. | None | 10 minutes | Assigned midwife or nurse |
5. LABORATORY DIVISION
This division is responsible for clinical testing.
Office or Division: | Laboratory | |||
Classification: | Simple | |||
Type of Transaction: | G2C- Government to Citizen | |||
Who may avail: | All constituents of LGU Calaca | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
1. Laboratory Request | Doctor/ Nurse or Midwife | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Have your name listed on then information desk and wait for their further instructions. | 1. List the names of the patient for testing. And advise patients what to do. | None | 3 minutes | Michelle P. Agapito |
2. Will go to medical room for assessment and prescription of needed laboratory request. | 2. The midwife/ nurse or doctor on duty will assess the patient and request the laboratory test to be done. | None | 10 minutes | Assigned Midwife/ nurse or doctor |
3. Payment of Laboratory Test to the Pharmacy | 3. The pharmacist will assess whether the patient is a philhealth beneficiary or not and how much will be paid by the patient. | None | 10 minutes | Annielyn V. Valencia Deseree Jocson |
4. The patient will go to the laboratory for testing. If philhealth member bring the MDR, 4ps Id and Lab request. If not a philhealth member bring the receipt of payment and the lab request to the laboratory and wait for the Med Tech’s instructions | 4. The med tech will check the laboratory request and the philhealth, 4ps id and receipt of payment from the pharmacy. | None | 10 minutes | Loida Marasigan Baldwin Catibog Anafe Macalalad |
5. Wait for the results for 1-2 hrs. | 5. Do the lab test procedures and release results within 1-2hrs. | None | 1-2 hrs | Loida Marasigan Baldwin Catibog Anafe Macalalad |
6. MEDICAL DIVISION
This division is responsible for medical examinations and ensuring good health condition of all Calaqueos.
Office or Division: | Medical | |||
Classification: | Simple | |||
Type of Transaction: | G2C- Government to Citizen | |||
Who may avail: | All constituents of LGU Calaca | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Patients Record | Information Desk | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1.Present the Patients Record to the Medical Room if first time patient, secure patients record from the information desk | 1. Assess and check the patients record. | None | 3 minutes | Assigned midwife/ nurse |
2.Wait for the patients name to be called. | 2. The patient upon called will be assess physically i.e. body weight, temperature and blood pressure | None | 10 minutes | Assigned Midwife/ nurse |
3. While being assess by the midwife or nurse in charge, say whatever you feel | 3.The midwife or nurse assign will do the pre assessment of the patient and prescribed necessary laboratory test for final assessment by the medical doctor | None | 10-20minutes | Assigned Midwife/ nurse |
4.Do all the necessary laboratory procedures requested by the health personnel. Return to Medical room with test results. | 4. Make sure that all requested test are done and all patients are well assessed. | None | 10-20minutes | Assigned Midwife/ nurse |
5.After assessment go to pharmacy for the prescribed medicines | 5.The health personnel upon assessment will prescribed necessary medications and indications. | None | 10-20minutes | Assigned Midwife/ nurse |
7. SANITARY PERMIT
This division ensures the cleanliness of the City environment, potability of water, proper waste disposal, orderliness of business procedures, and safety of food to be eaten by the whole community.
Office or Division: | Sanitary | |||
Classification: | Simple | |||
Type of Transaction: | G2C- Government to Citizen | |||
Who may avail: | All constituents of LGU Calaca | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
Barangay Clearance | Barangay Captain | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1. Present all necessary requirements to the Sanitary Inspector. | 1. The Sanitary Inspector will schedule inspection and check the validity of presented documents for process. | 2-3 days | Sherwin R. Comia Arnold Valencia Meneleo Vizconde Robileen Endozo | |
2.Wait for 2-3 days to process Sanitary Permit. | 2.Advise client when Sanitary permit is already available for pickup. | 2-3 days | Sherwin R. Comia Arnold Valencia Meneleo Vizconde Robileen Endozo | |
8. TB Dots
This division is responsible for the welfare of our Tuberculosis patients in our City.
Office or Division: | TB Dots | |||
Classification: | Simple | |||
Type of Transaction: | G2C- Government to Citizen | |||
Who may avail: | All constituents of LGU Calaca | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
CLIENT STEPS | AGENCY ACTIONS | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1.Go to the Information Desk for registration | 1. Information clerk will ask you to list your names and necessary information for recording purposes | None | 5 minutes | Michelle P. Agapito |
2.Wait for the advise by the information for your patients number and medical record | 2.The information clerk will secure the medical records of the patients. | None | 5 minutes | Michelle P. Agapito |
3.Upon advise by the information clerk, go to medical room for checkup | 3. The medical personnel incharge will pre assess the patient and require lab examinations | None | 10 minutes | Assigned midwife or nurse |
4. Go to TB Dots Faciity if requested by a health professional | 4. The Health personnel upon pre assess will check TB Dots results for verification | None | 10 minutes | Assigned midwife or nurse |
| 6.Upon assessment will prescribed medicines. The pharmacist will check the availability and release the medicines prescribed. | None | 10 minutes | Assigned midwife or nurse |