OFFICE OF THE CITY MAYOR

EXTERNAL SERVICE

1.Endorsement of Walk In Clients to the Concerned Office/Department

Endorsement slip is issued to clients who are in need of Medical, Financial and Legal Assistance to guide and direct them to the appropriate offices which provide the services they need.

Office or Division:	Office of the Mayor
Classification:	Simple
Type of Transaction:	G2C - Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
For medical and financial assistance: Barangay Clearance Valid ID’s Medical Abstract Hospital Billing			Responsibility of the client
For legal assistance: Documents issued by the MTC/RTC/Fiscal’s Office/OWWA			Responsibility of the client
CLIENT STEPS		AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the Office of the Mayor and approach the designated staff for any request for medical assistance, financial assistance, and legal assistance		Interview the client to secure information regarding the kind of assistance being sought and issue the action/ endorsement slip	None	5-15 minutes	MO Staff
2. Present the documents/ requirements to the designated staff		Check the documents submitted by the client		5- minutes	MO Staff
3. Wait to be endorsed to the concerned office and follow the instruction given by the person-in-charge		Fill up the action/endorsement slip according to the need of the client and have the same signed by the Executive Assistant of the Mayor	None	Max. of 30 minutes	MO Staff
4. Proceed to the concerned office/department		Issue the necessary endorsement	None	10 minutes	MO Staff
Total			None	1 hour

2.Issuance of Endorsement Letters

Mayor’s endorsement/recommendation letter is issued to an individual seeking employment, scholarship, various kinds of assistance from other agencies/institutions.

Office or Division:	Office of the Mayor
Classification:	Simple
Type of Transaction:	G2C - Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For school endorsement: school credentials such as school ID, form 137		Responsibility of the client
For PCSO: medical abstract, hospital bill, barangay clearance, valid IDs		Responsibility of the client
For endorsement to other national offices like Vice President’s Office, Senate: barangay clearance, valid IDs, hospital bill or medical abstract		Responsibility of the client
For job endorsement: resume’ and company address		Responsibility of the client
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID		PROCESSING TIME		PERSON RESPONSIBLE
1. Approach the designated staff for the request for endorsement for school, PCSO, other national offices and companies (PESO)	Interview the client on the purpose of the request	None		Max. of 5 minutes		Clerk III
2. Submit the necessary requirement based on the request	Check if the documents are complete	None		10 minutes		Clerk III
3. Wait for the endorsement letter	Prepare the endorsement letter and have it signed	None		5-15 minutes		Clerk III / EA IV /LCE
4. Receive the signed endorsement letter	Issue the endorsement letter	None		5-15 minutes		Clerk III
Total			None		45 minutes

3.Securing schedule for Wedding

This service is issued to those who are seeking schedule for marriage to be officiated by the Local Chief Executive

Office or Division:	Office of the Mayor
Classification:	Simple
Type of Transaction:	G2C - Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Marriage License
List of wedding sponsors/witnesses
Contact number

CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Inquire the schedule of marriage ceremony	Check the availability of the LCE who will officiate the wedding	None	10 minutes	MO Staff
2. Fill up information needed on the log book to be provided by the designated staff	Check if the information given by the client is complete	None	10 minutes	MO Staff
3 Have the confirmation on the date/schedule of the wedding	Schedule the date of the wedding based on the availability of the officiating officer	None	10 minutes	MO Staff
Total		None	30 minutes

4.Appointment with the Mayor

This is for those who need to personally talk with the Local Chief Executive.

Office or Division:	Office of the Mayor
Classification:	Simple
Type of Transaction:	G2C - Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Appointment slip		Mayor’s Office



CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Approach the Secretary of the Mayor	Issue the appointment slip	None	Depends upon the call	Private Secretary II
2. Fill up the appointment slip and submit to the secretary	Check the details/ information given by the client	None	-do-	Private Secretary II
3. Have the appointment 3.1 If available, your name will be listed in the waiting slip, wait for the turn to be called 3.2 If not, come back on the schedule given by the Secretary	Include the name of the client on the schedule/ appointment with the LCE Inform the client on the availability of the LCE	None	-do-	Private Secretary II
Total		None	Depends upon the call

5.Medical/Burial/Educational Assistance

Medical/Burial/Educational Assistance is given to indigent residents of the municipality to augment their financial capability.

Office or Division:	Office of the Mayor
Classification:	Simple
Type of Transaction:	G2C - Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
For medical assistance: Certificate of Indigency Medical Officer’s Prescription Medical Abstract Hospital Bill		Responsibility of the client
For Burial assistance: Certificate of Indigency Death Certificate		Responsibility of the client
For Educational assistance: Certificate of Indigency Valid Identification Card Registration Form Report Card		Responsibility of the client
Educational Assistance Form		Mayor’s Office
Medical/Burial Assistance Slip		Mayor’s Office
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the documents	Check and assess the documents submitted by the client	None	10 minutes	MO Staff
2. Wait for the schedule of release of the assistance being sought	Inform the client through phone call on the schedule of release of the assistance	None	Depends upon the schedule set by the Mayor’s Office	MO Staff
3. Claim the monetary assistance and sign the form provided by the releasing officer	Have the release form signed and issue the monetary assistance to the client	None	30 minutes	MO Staff
Total		None	Depends upon the schedule set by the Mayor’s Office