OFFICE OF THE CITY SOCIAL WELFARE AND DEVELOPMENT OFFICER
EXTERNAL SERVICE
1.Aid To Individuals In Crisis Situation
The beneficiaries of the program shall be any constituents of the City who sought assistance directly or referred to. Priority shall be given to families who are indigent, vulnerable, and disadvantage or those in the informal sector, and others who are in crises situation based on assessment of the social worker.
Office/Division: | City Social Welfare and Development Office | ||||
Classification: | Complex | ||||
Type of Transaction: | G2C | ||||
Who May Avail: | All | ||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Hospital | ||||
| Hospital/Clinic | ||||
| Barangay Hall | ||||
| Barangay Hall | ||||
| Any government agency | ||||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
1.Submit the requirements | Assess the requirements | None | 3 minutes | Teodora Noay | |
2.Interview | The assigned office personnel will accomplish the Intake Sheet thru personal interview with the client | None | 5 minutes | Teodora A. Noay | |
3.Sign the Intake Sheet | Ask the client to sign the intake sheet to attest the correctness of the information stated | None |
| ||
4.Wait for the release of the assistance | Ask for the approval of the assistance and prepare the vouchers. Inform the client/s on the the process and the date of release. | None |
| Teodora A. Noay Maharani G. Bababasa | |
5.Fill-out the Client Satisfaction Rating Form | None | 1 minutes | |||
TOTAL: | None | 16 minutes | |||
2.Issuance Of Social Case Study Report /Referrals
A Social Case Study Report (SCSR) is a description of socio-economic condition of the client that justifies his/her eligibility to avail assistance such as medical, financial, burial, transportation, and educational assistance from government, non-government, or civil society organizations .
Office/Division: | City Social Welfare and Development Office | |||
Classification: | Complex | |||
Type of Transaction: | G2C | |||
Who May Avail: | All | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Hospital | |||
| Hospital/Clinic | |||
| Barangay Hall | |||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1.Present the Requirements to the Social Worker | 1.Assess the requirements | None | 3 minutes | Irene C. Noche Myra V. Pastorin Alona Joy Obina |
2.Interview | 2.The assigned office personnel will accomplish the Intake Sheet thru personal interview with the client to assess the needs of the clients. | None | 5 minutes | Irene C. Noche Myra V. Pastorin Alona Joy Obina |
3.Sign the Intake Sheet | 3.Ask the client to sign the Intake Sheet to attest thecorrectness of the informationstated | None | 2minutes | Irene C. Noche Myra V. Pastorin Alona Joy Obina |
4.Prepare the Social CaseStudy Report | None | 8 minutes | Irene C. Noche Myra V. Pastorin Alona Joy Obina | |
4.Wait for the release | 5.Ask for the approval and signature of the MSWDO | None |
| Irene C. Noche Myra V. Pastorin Alona Joy Obina Maharani G. Bababasa |
5.Sign the release Log Book | 6.Assist the client in signing the released Log Book | None | 1 minute | Irene C. Noche Myra V. Pastorin Alona Joy Obina |
6.Fill-out the Client Satisfaction Rating Form | None | 1 minutes | ||
TOTAL: | None | 23 minutes | ||
3.Issuance Of Solo Parent ID
Parent left solo or alone with the responsibility of parenthood due to the following circumstances:
a. Due to death of spouse.
b. Spouse is detained or is serving sentence for a criminal conviction for at least one (1) year.
c. Physical and/or mental incapacity of spouse as certified by a public medical practitioner.
d. Legal separation or de facto separation from spouse for at least one (1) year if he/she is entrusted with the custody of the children.
e. Declaration of nullity or annulment of marriage as decreed by a court or by a church if he/she is entrusted with the custody of the children.
Unmarried mother/father who has preferred to keep and rear her/his child/children instead of having others care for them or give them up to a welfare institution.
Any other person who solely provides parental care and support to a child or children.
Any family member who assumes the responsibility of head of family because of the death, abandonment, disappearance or prolonged absence of the parents or solo parent.
Office/Division: | City Social Welfare and Development Office | |||
Classification: | Complex | |||
Type of Transaction: | G2C | |||
Who May Avail: | All | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| LCR | |||
| LCR | |||
| LCR | |||
| Barangay Hall | |||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1.Submit the documents | 1.Check the submitted documents | None | 1 minute | Ma. Luisa L. Gutierrez |
2.Interview | 2.Accomplish the Solo Parent Form thru interview | None | 3 minutes | Ma. Luisa L. Gutierrez |
3.Sign the application form | 3.Assist the client in signing the Application Form | None | 1 minute | Ma. Luisa L. Gutierrez |
4.Wait for the release of the ID | 4.Prepare and release the ID | None | 5 minutes | Ma. Luisa L. Gutierrez |
5.Sign the release LogBook | 5.Assist the client in signing the logbook | None | 1 minute | Ma. Luisa L. Gutierrez |
TOTAL: | 11 minutes | |||
4.Issuance Of Senior Citizens ID
SENIOR CITIZEN OR ELDERLY - refers to any Filipino citizen who is a resident of the Philippines, and who is sixty (60) years old or above. It may apply to senior citizens with "dual citizenship" status provided they prove their Filipino citizenship and have at least six (6) months residency in the Philippines.
Office/Division: | City Social Welfare and Development Office | |||
Classification: | Complex | |||
Type of Transaction: | G2C | |||
Who May Avail: | All | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| LCR | |||
| Barangay Hall | |||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1.Submit the requirements | 1.Check the submitted documents | None | 1 minute | Godleen A. Alvarez |
2.Interview | 2.Accomplish the Senior Citizens Application Form thru interview | None | 3 minutes | Godleen A. Alvarez |
3.Sign the application form | 3.Assist the client in signing the Application Form | None | 1 minute | Godleen A. Alvarez |
4.Wait for the release of the ID | 4.Prepare and release the ID | None | 5 minutes | Godleen A. Alvarez |
5.Sign the release Log Book | 5.Assist the client in signing the log book | None | 1 minute | Godleen A. Alvarez |
TOTAL: | 11 minutes | |||
5.Issuance Of Persons With Disability ID
Persons with Disability – are those who have long-term physical, mental, intellectual, or sensory impairments which in interaction with various barriers may hinder their full and effective participation in society on an equal basis with others.
Office/Division: | City Social Welfare and Development Office | |||
Classification: | Complex | |||
Type of Transaction: | G2C | |||
Who May Avail: | All | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| Hospital/ Clinic | |||
| Barangay Hall | |||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1.Submit the requirements | 1.Check the submitted documents | None | 1 minute | Godleen A. Alvarez |
2.Interview | 2.Accomplish the PWD Application Form thru interview | None | 3 minutes | Godleen A. Alvarez |
3.Sign the application form | 3.Assist the client in signing the Application Form | None | 1 minute | Godleen A. Alvarez |
4.Wait for the release of the ID | 4.Prepare and release the ID | None | 5 minutes | Godleen A. Alvarez |
5.Sign the release Log Book | 5.Assist the client in signing the log book | None | 1 minute | Godleen A. Alvarez |
TOTAL: | 11 minutes | |||
6.Issuance of Certificate of Indigency/Eligibility
Refers to the certification issued to individuals who are assessed to be indigent and eligible for appropriate assistance from other social welfare agencies.
Office/Division: | City Social Welfare and development Office | ||||
Classification: | Complex | ||||
Type of Transaction: | G2C | ||||
Who May Avail: | All | ||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Concerned Agency | ||||
| Barangay Hall | ||||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
1.Present the Requirements to the Social Worker | 1.Assess the requirements | None | 2 minutes | Irene C. Noche Myra V. Pastorin | |
2.Interview | 2.The Social Worker will make a short interview with the client to assess why there is a need for the clients to secure the certificate. | None | 3 minutes | Irene C. Noche Myra V. Pastorin | |
3.Wait for the release | 3.Ask for the approval and signature of the MSWDO | None |
| Irene C. Noche Myra V. Pastorin Maharani G. Bababasa | |
4.Sign the release Log Book | 4.Assist the client in signing the released Log Book | None | 1 minute | Teodora A. Noay Maharani G. Bababasa | |
Fill-out the Client Satisfaction Rating Form | None | 1 minute | |||
TOTAL: | 9 minutes | ||||
7.Provision Of Assistance To Distress OFW
A Distressed OFW has been defined as those found in cases where they have valid legal assistance problems requiring legal representation is or any other kind of intervention with the authorities in the country where they are found.
Office/Division: | City Social Welfare and Development Office | ||||
Classification: | Complex | ||||
Type of Transaction: | G2C | ||||
Who May Avail: | Distress OFW | ||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| DFA | ||||
| Employer | ||||
| Client | ||||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
1.Submit the documents | 1.Check the submitted documents | None | 1 minute | Ma. Luisa L. Gutierrez Loida Arellano | |
2.Interview | 2.1 Accomplish the intake sheet thru interview | None | 5 minutes | Ma. Luisa L. Gutierrez Loida Arellano | |
2.2 Inform the Clients on the possible assistance the office can provide | None | 3 minutes | Ma. Luisa L. Gutierrez Loida L. Arellano | ||
3.Wait for the release of the Assistance | 3. Prepare the vouchers Secure approval and release the Assistance | None | 3 minutes | Ma. Luisa L. Gutierrez Loida Arellano | |
4.Sign the release Log Book | 4.Assist the client in signing the log book | None | 1 minute | Ma. Luisa L. Gutierrez Loida Arellano | |
5.Fill-out the Client Satisfaction Rating Form | None | 1 minute | |||
TOTAL: | 11 minutes | ||||
8.Provision of Pre-Marriage Orientation and Counselling
Pre-Marriage Orientation (PM Orientation) – in compliance to RA 10354, it refers to the session that all contracting parties must attend before the issuance of a marriage license regardless of the age of the parties.
Pre-Marriage Counseling (PM Counseling) – in compliance with the Family Code, it refers to the mandatory counseling session required to all contracting parties where one or both parties are 18-25 years old in addition to their attendance to the PM Orientation. Contracting parties above 25 years old may also avail of this service. The session provides assistance and guidance to the contracting parties towards an informed decision about their forthcoming married life.
Office/Division: | City Social Welfare and Development Office | ||||
Classification: | Complex | ||||
Type of Transaction: | G2C | ||||
Who May Avail: | Contracting Parties | ||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Any government agency | ||||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
1.Ask for an Appointment | 1.Advice the client on the available dates of counselling | None | 1 minute | Ma. Luisa L. Gutierrez Geleen A. Alvarez | |
2.Accomplished Marriage Inventory Form (IMF) | 2.Explain the purpose of the IMF | None | 5 minutes | Ma. Luisa L. Gutierrez Alona Joy Obina | |
3.During the Session | |||||
Sign the attendance Log Book | 3.Assist the client in signing the attendance Logbook and lead them to the session area | None | 1 minute | Geleen A. Alvarez | |
4.Come to the session venue on time in proper attire and attend the session | 4.1 Conduct session on Marriage and Responsible Parenthood | None | 2 hrs | Ma. Luisa L. Gutierrez Maharani G. Babasa | |
4.2 Prepare and sign the compliance certificate | None | 3 minutes | Geleen A. Alvarez Maharani G. Babasa Ma. Luisa L. Gutierrez | ||
5.Fill-out the Client Satisfaction Rating Form | None | 1 minute | |||
TOTAL: | 2 hours and 10 minutes | ||||
9.Monitoring the Implementation of Early Childhood Care and Development
“Early Childhood Care and Development (ECCD)” System refers to the full range of health, nutrition, early education and social services programs that provide for the basic holistic needs of young children from birth to age six (6), to promote their optimum growth and development.
Office/Division: | City Social Welfare and Development Office | |||
Classification: | Complex | |||
Type of Transaction: | G2C | |||
Who May Avail: | All | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| City Social Welfare and Development Office | |||
| Day Care Worker | |||
| Day Care Worker | |||
| Day Care Worker | |||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1.Present the documents that are needed to be reviewed by the coordinators |
| None | 5 minutes | Irene C. Noche Daniel V. Malapitan |
2.Perform the method of teaching | 2.1 Evaluate the performance of CDW in handling the children | None | 40 minutes | Irene C. Noche Ruth L. Lizardo |
2.2 Inspect the facility and environment of the center | None | 30 minutes | Irene C. Noche Ruth L. Lizardo | |
2.3 Prepare the report and provide list of things to improve | None | 15 minutes | Irene C. Noche Ruth L. Lizardo | |
TOTAL: | None | 13 minutes | ||
10.Orange Card Membership Registration
Orange card is a form of medical assistance at Ospital ng Calaca for every Calaqueños under Sangguniang Panlungsod Ordinance No. 20-390
Office/Division: | City Social Welfare and Development Office | ||||
Classification: | Complex | ||||
Type of Transaction: | G2C | ||||
Who May Avail: | All | ||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| COMELEC | ||||
| City Treasurer Office | ||||
| LCR | ||||
| City Social Welfare and Development Office | ||||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
1.Submission of requirements and accomplish the Application Form | 3.Review the requirements and conduct interview | None | 10 minutes | Loida M. Arrellano Marlene A. Villanueva Melanie D. Alicpala Ma. Luisa L. Gutierrez | |
2.Proceed to the nearest ID capture station | 4.Digitally photographed and fingerprinted | None | 5 minutes | Loida M. Arrellano Marlene A. Villanueva Melanie D. Alicpala Ma. Luisa L. Gutierrez | |
5.Information of client will be encoded in the orange card system. | None | 5 minutes | |||
TOTAL: | None | 20 minutes | |||
11.Livelihood Assistance To Individuals Or Sectoral Groups
Livelihood development programs were designed to help improve the quality of life for marginalized people by providing them with access to health care, livelihood opportunity and protection; thereby giving them hope to constructively contribute to their communities.
Office/Division: | City Social Welfare and Development Office | ||||
Classification: | Complex | ||||
Type of Transaction: | G2C | ||||
Who May Avail: | All | ||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Client | ||||
| MSWDO | ||||
| Barangay Hall | ||||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
1.Submit the requirements | 1.Check the submitted documents | None | 1 minute | Ma. Luisa L. Gutierrez | |
2.Interview | 2.Conduct an interview with the client regarding their proposed project | None | 5 minutes | Godleen A. Alvarez | |
3.Wait for the release of the assistance | 3.Review and assess the submitted proposal, secure approval and prepare the vouchers and other documents | None | 2weeks | Ma. Luisa L. Gutierrez Teodora A. Noay Maharani G. Babasa | |
4.Sign the release LogBook | 4.Assist the client in signing the log book | None | 1 minute | Godleen A. Alvarez | |
TOTAL: | 2 weeks and 7 minutes | ||||
12.Assistance to Clienteles Affected By Disaster
Provision of services to vulnerable and marginalized families affected by disaster; to develop and strengthen their capacities to mitigate and recover from the effects of disasters.
Office/Division: | City Social Welfare and development Office | ||||
Classification: | Complex | ||||
Type of Transaction: | G2C | ||||
Who May Avail: | Families Affected by Disaster | ||||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | ||||
| Barangay Hall | ||||
| Barangay Hall | ||||
| Fire Station | ||||
| Any government agency | ||||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE | |
1.Sign the logbook | 1.Ask the client to sign the logbook | None | 3 minutes | Godleen T. Alvarez | |
2.Submit the needed requirements | 2.Assess the requirements | None | 3 minutes | Teodora A. Noay | |
3.Interview | 3.The assigned office personnel will accomplish the Intake Sheet thru personal interview with the client | None | 20 minutes | Irene C. Noche Teodora A. Noay | |
4.Sign the Intake Sheet | 4.Ask the client to sign the intake sheet to attest the correctness of the information stated | None | 3 minutes | Irene C. Noche Teodora A. Noay | |
5.Wait for the release of the assistance | 5.Ask for the approval of the assistance and prepare the vouchers. Inform the client/s on the the process and the date of release. | None | Irene C. Noche Teodora A. Noay | ||
6.Fill-out the Client Satisfaction Rating Form | None | 1 minutes | |||
TOTAL: | 19 minutes | ||||
13.ONA Scholarship Program
The ONA Scholarship program is open to poor but deserving Calaqueños who wish to study a service-oriented course with at least a four-year term. Chosen beneficiaries shall enroll in a government-accredited college/university within the province of Batangas. The incoming college student must be a Senior High School Graduate 17-20 years old, resident of the City of Calaca (parents must be registered voter) , with a minimum average grade of 85% or its equivalent, passed the written and oral examinations, with no failing grades in any subject. Each scholar shall be granted annually with a college educational assistance amounting to Php. 20, 000.00, Php. 10, 000.00 per semester for a period of four years.
Office/Division: | City Social Welfare and development Office | |||
Classification: | Complex | |||
Type of Transaction: | G2C | |||
Who May Avail: | Incoming College Student | |||
CHECKLIST OF REQUIREMENTS | WHERE TO SECURE | |||
| School | |||
| Barangay Hall | |||
| School | |||
CLIENT STEPS | AGENCY ACTION | FEES TO BE PAID | PROCESSING TIME | PERSON RESPONSIBLE |
1.Sign the logbook | 1.Ask the client to sign the logbook | None | 2 minutes | Godleen T. Alvarez |
2.Submit the needed requirements | 2.Assess the requirements submitted by the client based on the generalguidelines. | None | 5 minutes | Teodora A. Noay Alona Joy D. Obina Ma. Luisa Gutierrez |
3.Interview | 3.The assigned office personnel will accomplish the Intake Sheet thru personal interview with the client to assess the needs of the clients. | None | 15 minutes | Teodora A. Noay Alona Joy D. Obina Ma. Luisa Gutierrez |
4.Sign the Intake Sheet | 4.Ask the client to sign the Intake Sheet to attest the correctness of the information stated | None | 2 minutes | Teodora A. Noay Alona Joy D. Obina Ma. Luisa Gutierrez |
5.Wait for the date of examination | 5.Inform the client thru text message regarding the date and place of examination and the things to be prepared by the clients on the said date. | None | 5 minutes | Teodora A. Noay Alona Joy D. Obina Ma. Luisa Gutierrez |
5.Fill-out the Client Satisfaction Rating Form | None | 1 minutes | ||
TOTAL: | 30 minutes | |||