OFFICE OF THE CITY INFORMATION AND COMMUNICATION TECHNOLOGY OFFICER

EXTERNAL SERVICE

1. Data Record Review

Request Type: Data Maintenance via Record Update or with Documentary Output Closed-circuit television (CCTV) review

Office or Division:	City Information & Communication Technology Office (CICTO)
Classification:	Simple
Type of Transaction:	G2C - Government to Citizen
Who may avail:	All
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Letter Request/ Request Slip – 1 photocopy		Client
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Get approval from City Administrator’s Office	1. Receives request and approved	None	2 minutes	Client
2. Submit Approved Request Letter	2. Determines who will serve the request	None	2 Minutes	CICT staff
3. Process the Service Request Form	3.1. Review and assess the extent of assistance required and advise due date	None	2 Minutes	CICT staff
	3.2. Perform/ conduct the assistance requested	None	30 Minutes	CICT staff
TOTAL:		None	36 Minutes

OFFICE OF THE CITY INFORMATION AND COMMUNICATION TECHNOLOGY OFFICER

INTERNAL SERVICE

1. Network Connectivity and Maintenance

To facilitate requests of the different departments/offices of the City Government of Calaca for Local Area Network (LAN), Internet Connectivity, Internet Protocol (IP), Telephone Installation and Maintenance.

Office or Division:		City Information & Communication Technology Office (CICTO)
Classification:		Simple
Type of Transaction:		G2G - Government to Government
Who may avail:		City Government Offices
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Letter Request/ Request Slip – 1 photocopy			CICT Office
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit request letter/ slip	1.1. Receive approved request		None	2 Minutes	CICT staff
	1.2. Evaluate and assign task to be done		None	5 Minutes	CICT staff
	1.3. Act on the assigned task		None	2 Days	CICT staff
	1.4. Inform the requester on the status of the request		None	5 Minutes	CICT staff
2. Release/ Sign Accomplished Request Form	2. Release		None	3 Minutes	CICT staff
TOTAL:			None	2 Days and 15 Minutes

2. Database Backup

To facilitate requests of the different departments/offices of the City Government of Calaca for database.

Office or Division:		City Information & Communication Technology Office (CICTO)
Classification:		Simple
Type of Transaction:		G2G- Government to Government
Who may avail:		City Government Offices
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Letter of Request / Request Slip – 1 Photocopy			CICT Office
CLIENT STEPS	AGENCY ACTIONS		FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit letter of request	1.1. Receive approved request		None	2 minutes	CICT staff
	1.2. Evaluate and assign task to be done		None	5 minutes	CICT staff
	1.3. Act on the assigned task		None	2 Days	CICT staff
	1.4. Inform the requester on the status of the request		None	5 Minutes	CICT staff
TOTAL:			None	2 Days & 12 Minutes

3. Computer Operations Support

To facilitate requests of the different departments/offices of the City Government of Calaca for providing technical assistance and information relative to their IT operations.

Office or Division:	City Information & Communication Technology Office (CICTO)
Classification:	Simple
Type of Transaction:	G2G- Government to Government
Who may avail:	City Government Offices
CHECKLIST OF REQUIREMENTS		WHERE TO SECURE
Letter of Request / Request Slip – 1 photocopy		CICT Office
CLIENT STEPS	AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit request letter/slip	1.1. Receive approved request	None	2 minutes	CICT staff
	1.2. Evaluate and assign task to be done	None	5 minutes	CICT staff
	1.3. Act on the assigned task	None	2 Days	CICT staff
	1.4. Inform the requester on the status of the request	None	5 Minutes	CICT staff
TOTAL:			2 Days & 12 Minutes