City Veterinary Office

External Service

1. ORGANIZING LOCAL HOG RAISERS ASSOCIATION

The City Veterinary Office facilitates the organization of hog raiser groups that will allow them to engage in transactions with both government and private sectors.

Office or Division:	City Veterinary Office (CVO)
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Hog Raisers Organization
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Request Letter			Responsibility of the Client
List of All Prospective Members			Responsibility of the Client
CLIENT STEPS		AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit request letter to CVO.		1. Confirm request, set schedule and notify the client for the schedule of the meeting.	None	5 Minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist
2. Attend orientation/ meeting and ensure the attendance and submit a list of all prospective members of the Group.		2. Conduct orientation and assist in the formal Organization of the group.	None	1 hour	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist
TOTAL:			None	1 hour 5 minutes

2. TRAINING ON LIVESTOCK AND POULTRY PRODUCTION

The City Veterinary Office provides training tailored to the specific needs and requests of farmers, Volunteer Workers, Barangay Coordinators, and Technicians. The technical assistance and training offered include but not limited to:

Animal Health Management
Poultry Raising
Livelihood Training

Office or Division:	City Veterinary Office (CVO)
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen/ G2G – Government to Government
Who may avail:	Farmers, Volunteer Workers, Barangay Coordinators, Technicians
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Request Letter			Responsibility of the Client
List of Registered Individuals Attending the Training			Responsibility of the Client
CLIENT STEPS		AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit request letter to the CVO regarding the particular training the client wants to avail.		1. Interview applicant about the profile of the requesting party and the specific topics of training. Inform the client about the schedule and confirmation of the request.	None	5 Minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I
2. Extend necessary assistance and cooperation during the validation. Upon confirmation of the request, coordinate with the CVO as to the schedule and venue of the training		2. Conduct a validation visit. Upon confirmation of the conduct of Training, set the schedule and venue of the training.	None	15 Minutes	Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I
3. Ensure that all members of the organization will attend the Training on the scheduled date.		3. Coordinate with prospected resource speakers and prepare a training plan. Conduct training on the scheduled date.	None	3 days	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Vivian M. Manguerra Farm Supervisor
TOTAL:			None	3 days 20 minutes

3. ANIMAL DISPERSAL PROGRAM

The City Veterinary Office disperses cattle, swine, goat, poultry and horses to farmers as an alternative source of income by raising livestock. Payment term depends on the livestock raised and is specified in the contracts/memorandum signed by farmers.

Office or Division:	City Veterinary Office (CVO)
Classification:	Complex
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Farmers and Fisherfolks Association, Youth, Women’s Organization, Individual Farmer
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Request Letter			Responsibility of the Client
2x2 ID Picture (3 copies)			Responsibility of the Client
Residence Certificate (1 photocopy)			Responsibility of the Client
Livestock Housing			Responsibility of the Client
CLIENT STEPS		AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit request letter for animal dispersal.		1. Confirm request.	None	5 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Jovi B. Mercado Agricultural Technologist
2. Submit to interview and contract briefing. 2.1. If there is no available stock, client’s name will be entered on the waiting list of clients applying for dispersal. Take note of the advice when to return to follow up application. 2.2. In case that there is an available stock, client will be informed of the schedule of visit for site inspection and validation		2. Conduct interview and briefing regarding the process of availing the project and its requirement. 2.1. If there is no available stock, enter the client’s name in the waiting list applying for dispersal and give advice when to return to CVO to follow-up application. 2.2. If there is an available stock, inform the client of the schedule of visit for site inspection and validation of housing requirements.	None	30 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Jovi B. Mercado Agricultural Technologist
3. Extend the necessary cooperation and assistance during site inspection. 3.1. If the site passes the inspection, take note of the date and place of retrieval of animals and the documents needed in the availing of the dispersal program.		3. Conduct inspection. 3.1. If the site passes the inspection, provides the date and place of retrieval, instruct the clients to complete the documents needed in availing of the dispersal program.	None	10 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Jovi B. Mercado Agricultural Technologist
4. On the agreed date, proceed to the designated place of dispersal, sign the contract and receive the animal.		4. Release the animal upon contract signing.	None	10 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Jovi B. Mercado Agricultural Technologist
TOTAL:			None	55 minutes

4. HOG RAISERS REGISTRATION

In accordance with City Ordinance No. 21 – 425 or the Bantay ASF sa Barangay, the City Veterinary Office facilitates the registration of backyard hog raisers valid until the end of every year.

Office or Division:	City Veterinary Office (CVO)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Backyard Hog Raisers
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
Valid Government-Issued ID (1 Original)			Responsibility of the Client
CLIENT STEPS		AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceeds to the CVO and submit needed requirement.		1. Brief the client, receive, and check requirement.	None	3 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Ronald C. Apego Admin Aide III Zenaida A. Del Mundo Farm Worker I Lorna D. Vivo Job Order Worker
2. Submit to interview and provide personal information and other needed data.		2. Interview client. 2.1. Accomplish Hog Raiser Registration Form.	None	5 minutes	Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Ronald C. Apego Admin Aide III Zenaida A. Del Mundo Farm Worker I Lorna D. Vivo Job Order Worker
3. Pay for corresponding fees at the CTO, secure an Official Receipt and present to CVO.		3. Inform the client of fees to be paid 3.1 Check the OR.	PHP 300.00	5 minutes	Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Ronald C. Apego Admin Aide III Zenaida A. Del Mundo Farm Worker I Lorna D. Vivo Job Order Worker
4. Sign the Registration Form.		4. Confirm registration.	None	2 minutes	Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Ronald C. Apego Admin Aide III Zenaida A. Del Mundo Farm Worker I Lorna D. Vivo Job Order Worker
TOTAL:			PHP 300.00	15 minutes

5. PROVISION OF VETERINARY SERVICES

The provision of veterinary services is crucial for maintaining and promoting animal health. These services encompass a range of treatments, including but not limited to: the diagnosis and treatment of prevalent diseases, administration of vitamins, iron injections, castration, and deworming. Additionally, vaccinations against hemorrhagic septicemia, hog cholera, and rabies are administered to prevent and control the spread of these diseases.

Office or Division:	City Veterinary Office (CVO)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Livestock farmers/Animal Raisers
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
General Accomplished Client Data Sheet			City Veterinary Office (CVO)
For Swine: Proof of Registration as Backyard Hog Raisers			Responsibility of the Client or City Veterinary Office (CVO)
Group Client (For Mass Deworming and Anti-rabies Vaccination) Request Letter from the Barangay Accomplished Client Data Sheet			Office of the Sangguniang Barangay City Veterinary Office (CVO)
CLIENT STEPS		AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Individual Client 1.Proceed to the CVO and state the nature of request. Submit to interview and provide necessary information.		1. Brief the client on the service and its requirement. Interview client and provide treatment information and diagnosis.	None	10 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Zenaida A. Del Mundo Farm Worker I
2. Accomplish Client Data Sheet upon receipt of veterinary drug and biologics.		2. If necessary, provide appropriate and available veterinary drugs and biologics and orient client on the dosage and proper administration.	None	5 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist John Edward M. Pacis CGADH I Zenaida A. Del Mundo Farm Worker I Lorna D. Vivo Job Order Worker
Group Client for Mass Deworming and Anti-Rabies Vaccination 1. Proceed to the CVO and submit request letter. Provide necessary information and take note of the scheduled date.		1. Receive the request letter and brief the client on the service. Set a schedule for the mass deworming/ vaccination.	None	10 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist
2. On the schedule date, assist CVO personnel and accomplish the client data sheet.		2. Conduct mass deworming/ vaccination.	None	1 day	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist Zenaida A. Del Mundo Farm Worker I Edwin G. Gomez Job Order Worker Roldan Marasigan Job Order Worker
TOTAL: Individual Client: Group Client:			None None	15 minutes 1 day 10 minutes

6. ISSUANCE OF VETERINARY HEALTH CERTIFICATE (VHC) & AFRICAN SWINE FEVER ASF FREE CERTIFICATION

The City Veterinary Office issues Veterinary Health Certificate (VHC) and African Swine Fever (ASF) Free Certification upon animal inspection as part of the ASF control measure and allow transport of live poultry and swine to designated slaughter houses and market ensuring an ample supply of safe meat and meat products throughout the locality.

Office or Division:	City Veterinary Office (CVO)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Hog Raisers, Poultry Raisers
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
General
Valid Hauler’s License (1 Photocopy)			Bureau of Animal Industry (BAI)
Transport Carrier Accreditation (1 Photocopy)			Bureau of Animal Industry (BAI)
Trader’s Pass (1 Photocopy)			Provincial Veterinary Office (PVO)
Disinfection Stub (1 Photocopy)			Animal Checkpoint Disinfection Sites
Barangay Certification (1 Original)			Office of the Sangguniang Barangay
Swine
Valid ASF Free Status Certification – For Commercial (1 Original)			Bureau of Animal Industry (BAI)
Proof of Registration as Backyard Hog Raisers			Responsibility of the Client or City Veterinary Office (CVO)
Broiler/Poultry
Business Permit (1 Photocopy)			Business Permit and Licensing Office
Veterinary Health Certificate from Private Veterinarian (1 Original)			Responsibility of the Client
Valid Poultry Accreditation (1 Photocopy)			Bureau of Animal Industry (BAI)
Valid Avian Influenza Free Certificate (1 Photocopy)			Bureau of Animal Industry (BAI)
Proof or any valid document indicating the specific number of heads to be transported			Responsibility of the Client
CLIENT STEPS		AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the CVO and submit all needed requirements.		1. Receive and check the requirements.	None	5 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist Ronald C. Apego Admin Aide III John Edward M. Pacis CGADH I Zenaida A. Del Mundo Farm Worker I
2. Submit to an interview regarding the information of the animal to be inspected and hauling data.		2. Interview client and inspect animals if safe and healthy for transport.	None	10 minutes	Rogelyn J. Alamag Agricultural Technologist Ronald C. Apego Admin Aide III John Edward M. Pacis CGADH I Zenaida A. Del Mundo Farm Worker I
3. Pay for the certification fee at the CTO and secure an Official Receipt and present to CVO.		3. Inform the client for the necessary fees to be paid and check the Official Receipt.	PHP 40.00/ certificate	5 minutes	Rogelyn J. Alamag Agricultural Technologist Ronald C. Apego Admin Aide III John Edward M. Pacis CGADH I Zenaida A. Del Mundo Farm Worker I
4. Upon inspection, claim VHC & ASF Free Certification.		4. Conduct ocular inspection and issue certificate.	None	5 minutes	Rogelyn J. Alamag Agricultural Technologist Ronald C. Apego Admin Aide III John Edward M. Pacis CGADH I Zenaida A. Del Mundo Farm Worker I
TOTAL:			PHP 70.00* / per certificate	25 minutes

* Php 30.00, from the Php 70.00 certificate fee, is being collected for the BIR Documentary Stamp.

7. ISSUANCE OF CERTIFICATE OF ACCEPTANCE

The City Veterinary Office issues Certificates of Acceptance to poultry and piggery farms. This certification is a crucial step for farms scheduling the transport or introduction of new animals, such as guilts, piglets, chicks, and other livestock. This ensures that these farms meet specific health and safety standards, providing a regulatory framework to maintain the welfare of the animals and uphold public health. The certificate serves as an official acknowledgment that the farm is compliant with the necessary regulations and is prepared to responsibly manage the incoming livestock.

Office or Division:	City Veterinary Office (CVO)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Hog Raisers, Poultry Raisers
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
General
Proof or any valid document indicating the specific number of heads to be loaded			Responsibility of the Client
Business Permit (1 Photocopy)			Business Permit and Licensing Office
Swine
Valid ASF Free Status Certification – From Origin (1 Original)			Responsibility of the Client
Broiler/Poultry
Valid Avian Influenza Free Certificate from Origin (1 Photocopy)			Responsibility of the Client
CLIENT STEPS		AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceed to the CVO and submit all needed requirements.		1. Receive and check the requirements.	None	5 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist Ronald C. Apego Admin Aide III John Edward M. Pacis CGADH I Zenaida A. Del Mundo Farm Worker I
2. Pay for the certification fee at the CTO and secure an Official Receipt and present to CVO.		2.Inform the client the necessary fees to be paid. 2.1. Check the Official Receipt.	PHP 70.00*/ certificate	5 minutes	Rogelyn J. Alamag Agricultural Technologist Ronald C. Apego Admin Aide III John Edward M. Pacis CGADH I Zenaida A. Del Mundo Farm Worker I
3. Upon signature of Barangay Chairman, return the Certificate for signatory of City Veterinarian. 3.1. Claim the signed Certificate of Acceptance.		3. Provide unsigned Certificate (To be signed by the Barangay Chairman). 3.1. Check if signed and sealed by Sanguniang Barangay. 3.2. Sign and issue certificate.	None	10 minutes	Amalia A. Vergara City Veterinarian Rogelyn J. Alamag Agricultural Technologist
TOTAL:			PHP 70.00* / per certificate	20 minutes

* Php 30.00, from the Php 70.00 certificate fee, is being collected for the BIR Documentary Stamp.

8. APPLICATION FOR LIVESTOCK INSURANCE

The City Veterinary Office provides assistance to subsistence livestock raisers in order to avail full insurance premiums to cover livestock from the Philippine Crop Insurance Corporation (PCIC). This program helps approved applicants financially, in case of animal death/losses due to natural phenomenon or pest and disease problems.

Office or Division:	City Veterinary Office (CVO)
Classification:	Simple
Type of Transaction:	G2C – Government to Citizen
Who may avail:	Livestock Raisers
CHECKLIST OF REQUIREMENTS			WHERE TO SECURE
General
Proof of Registration in the Registry System for Basic Sector in Agriculture (RSBSA)			Responsibility of the Client or City Agriculture Office (CAO)
If not registered: Accomplished Ani at Kita: RSBSA Enrollment Form			City Agriculture Office (CAO)
2x2 ID Picture (2 copies)			Responsibility of the Client
Accomplished Insurance Application Form			City Veterinary Office (CVO)
Valid Government-Issued ID (1 Photocopy)			Responsibility of the Client
Livestock Insurance
Picture of all Animals to be Insured together with the Owner (1 Original)			Responsibility of the Client
Number and Age of Animals to be Insured Swine Fattener (at most 20, 45-75 days old) Sow/Boar (at most 10, 6 months-5 years old) Cattle/Carabao (at most 10, 7 months-10 years old) Horse (at most 10, 6 months-8 years old) Goat (at most 25, 4 months-5 years old)			Responsibility of the Client
Claiming of Insurance In Case of Loss
Loss/Death Report			City Veterinary Office (CVO)
Picture of the insured dead animal with the Owner (1 Original)			Responsibility of the Client
CLIENT STEPS		AGENCY ACTIONS	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Proceeds to the CVO and submit all needed requirements and provide necessary data in filling-up needed forms.		1. Brief the client on the service and its requirements and limitations. 1.1. Interview client on the information needed to accomplish all needed forms. 1.2. Receive and check all requirements.	None	15 minutes	Ronald C. Apego Admin Aide III Rogelyn J. Alamag Agricultural Technologist Zenaida A. Del Mundo Farm Worker I
2. Take note of the coverage, validity of the insurance, the date of renewal, and steps in case of animal death.		2. Inform client of the coverage period, validity of the insurance, when to renew the application, and all steps to be taken in case of animal death.	None	5 minutes	Ronald C. Apego Admin Aide III Rogelyn J. Alamag Agricultural Technologist Zenaida A. Del Mundo Farm Worker I
TOTAL:			None	20 minutes

FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback	1. Feedback/Suggestion form provided by the Office (Client Satisfaction Survey Form) 2. Letter/Commendation
How feedbacks are processed	1. Assessment of Feedback/Suggestion 2. Resolution and/or Action to be Implemented
How to file a complaint	Complaints may be filed thru: 1. Letter Complaint 2. Complaint form provided by the office 3. Phone call, SMS and Social Media, Media
How complaints are processed	1. Assessment 2. Record violation 3. Actual/site validation/investigation/ Inspection 4. Technical Conference 5. Resolution/Recommendation 6. Follow-up validation if needed
Contact Information of CAO	043-424-0627 Local 102 0917-600-8067 (SMS)