248
OFFICE OF THE CITY INFORMATION AND
COMMUNICATION TECHNOLOGY OFFICER
EXTERNAL SERVICES
249
1.
Data Record Review
Request Type: Data Maintenance via Record Update or with Documentary Output Closed-
circuit television (CCTV) review
Office or Division:
City Information & Communication Technology Office (CICTO)
Classification:
Simple
Type of Transaction:
G2C - Government to Citizen
G2B – Government to Business
G2G – Government to Government
Who may avail:
All
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Letter Request to City Administrator
Approval Slip
Service Form
Police Blotter (For cases requiring assistance
from the police)
Client
Office of the City Administrator
City Information and Communication Technology
Office
Police Station
CLIENT STEPS
AGENCY
ACTIONS
FEES TO
BE PAID
PERSON
RESPONSIBLE
1. Client will submit a
request letter to the City
Administrator’s Office to
seek approval for
reviewing the CCTV
footage.
1. Receives
request and
approved
None
OCA staff
2. Submit Approved
Request Letter and
Approval Slip.
2.1
Receive the
letter and
approval slip.
2.2
Issue Data
Privacy/ consent
form to client.
None
CICT staff
3. Wait for the staff to
finish the assessment of
3.1 Determines
who will serve the
None
CICT staff
250
your request.
request
3.2. Review and
assess the extent
of assistance
required and
advise due date
4. Client will accompany
the staff in reviewing the
CCTV footage.
4. Staff will
perform/ conduct
the assistance
requested
None
CICT staff
TOTAL:
None
251
OFFICE OF THE CITY INFORMATION AND
COMMUNICATION TECHNOLOGY OFFICER
INTERNAL SERVICE
252
1. Computer Operations Support
To facilitate requests of the different departments/offices of the City Government of Calaca
for providing technical assistance and information relative to their IT operations.
Office or Division:
City Information & Communication Technology Office (CICTO)
Classification:
Simple
Type of Transaction:
G2G- Government to Government
Who may avail:
City Government Offices
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Service Request Form
CICT Office
CLIENT STEPS
AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1.Submit request
letter/slip
1.1 Receive
approved
request
None
2 minutes
CICT staff
1.2 Evaluate
and assign task
to be done
None
5 minutes
CICT staff
1.3 Act on the
assigned task
None
2 Days
CICT staff
1.4 Inform the
requester on
the status of the
request
None
5 Minutes
CICT staff
TOTAL:
2 Days & 12
Minutes
253
2. Database Backup
To facilitate requests of the different departments/offices of the City Government of Calaca for
database.
Office or Division:
City Information & Communication Technology Office (CICTO)
Classification:
Simple
Type of Transaction:
G2G- Government to Government
Who may avail:
City Government Offices
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Service Request Form
CICT Office
CLIENT STEPS
AGENCY
ACTIONS
FEES TO
BE PAID
PROCESSING
TIME
PERSON
RESPONSIBLE
1.Submit letter of
request
1.1 Receive
approved request
None
2 minutes
CICT staff
1.2 Evaluate and
assign task to be
done
None
5 minutes
CICT staff
1.3 Act on the
assigned task
None
2 Days
CICT staff
1.4 Inform the
requester on the
status of the
request
None
5 Minutes
CICT staff
TOTAL:
None
2 Days & 12
Minutes
254
3. Network Connectivity and Maintenance
To facilitate requests of the different departments/offices of the City Government of Calaca for
Local Area Network (LAN), Internet Connectivity, Internet Protocol (IP), Telephone Installation
and Maintenance.
Office or Division:
City Information & Communication Technology Office (CICTO)
Classification:
Simple
Type of Transaction:
G2G - Government to Government
Who may avail:
City Government Offices
CHECKLIST OF REQUIREMENTS
WHERE TO SECURE
Service Request Form
CICT Office
CLIENT STEPS
AGENCY
ACTIONS
FEES TO
BE PAID
PERSON
RESPONSIBLE
1. Submit request
letter/ slip
1.1Receive
approved request
None
CICT staff
1.2 Evaluate and
assign task to be
done
None
CICT staff
1.3 Act on the
assigned task
None
CICT staff
1.4 Inform the
requester on the
status of the
request.
None
CICT staff
2. Release/ Sign
Accomplished
Request Form
2. Release
None
CICT staff
TOTAL:
None
471
FEEDBACK AND COMPLAINTS MECHANISM
How to send feedback
Answer the Citizen’s Feedback Form and drop
it at the designated drop box at the lobby of
the City Hall
How feedbacks are processed
Every Friday, the City Human Resource
Management Officer opens the box and
compiles and records all feedback submitted.
Feedback requiring answers are forwarded to
the concerned offices and they are required to
answer within three 3 days upon receipt of the
feedback.
The answer of the office is then relayed to the
citizen concerned.
How to file a complaint
Answer the Citizen’s Feedback Form and
drops it at the designated drop box in the City
Hall.
How complaints are processed
The City Human Resource Management
Officer opens the complaints drop box on a
daily basis and evaluates each complaint.
Upon evaluation, the City Human Resource
Management Officer shall start the
investigation and forward the complaint to the
relevant office for their explanation.
The City Human Resource Management
Officer will create a report after the
472
investigation and shall submit it to the Head of
Agency for appropriate action.
The City Human Resource Management
Officer will give the feedback to the client.
Contact Information of CCB,
PCC, ARTA
ARTA:complaints@arta.gov.ph
8478 5093
PCC: 8888
CCB:
email@contactcenterngPanlungsod.gov.ph
0908-8816565
473
List of Offices
Office
Address
Contact Information
Office of the City Accountant
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 113
Office of the City Administrator
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 117,
118, 133
Office of the City Agriculturist
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 102
Office of the City Assessor
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 109
Office of the City Assistance for
Community Development Officer
Marasigan St., Poblacion
2, Calaca, Batangas
(043)424-0627
Office of the City Budget Officer
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 119
Office of the City Civil Registrar
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 105,
130
Office of the City Engineer
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 132
Office of the City Environment
And Natural Resources Office
Marasigan St., Poblacion
2, Calaca, Batangas
(043)424-0627
Office of the City General
Services Officer
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 116,
152
Office of the City Health Officer
Poblacion 3, Calaca,
Batangas
223-7220
474
Office of the City Human
Resource Management Officer
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 120
Office of the City Information and
Communication Technology
Officer
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 148
Office of the City Legal Officer
Marasigan St., Poblacion
4, Calaca, Batangas
(043) 42- 0627 local 127
Office of the City Mayor
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 112,
129, 142, 143, 128
Office of the City Mayor -Business
Permit and Licensing Office
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 141
Office of the City Mayor - City
Information Offices
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 104,
103
Office of the City Mayor- Local
Disaster Risk Reduction
Management Office
Marasigan St., Poblacion
6, Calaca, Batangas
424-1379
Office of the City Mayor -Market
and Slaughterhouse
Poblacion 4, Calaca,
Batangas
223-7399
Office of the City Planning and
Development Coordinator
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 127
475
Office of the City Social Welfare
And Development Officer
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 107,
106
Office of the City Tourism Officer
Marasigan St., Poblacion
4, Calaca, Batangas
Office of the City Treasurer
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 115,
114
Office of the City Veterinarian
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 102
Office of the Secretary to the
Sangguniang Panlungsod
Marasigan St., Poblacion
4, Calaca, Batangas
(043)424-0627 loc. 125