
FEEDBACK AND COMPLAINTS MECHANISM
Answer the Citizen’s Feedback Form and drop
it at the designated drop box at the lobby of
the City Hall
How feedbacks are processed
Every Friday, the City Human Resource
Management Officer opens the box and
compiles and records all feedback submitted.
Feedback requiring answers are forwarded to
the concerned offices and they are required to
answer within three 3 days upon receipt of the
feedback.
The answer of the office is then relayed to the
citizen concerned.
Answer the Citizen’s Feedback Form and
drops it at the designated drop box in the City
Hall.
How complaints are processed
The City Human Resource Management
Officer opens the complaints drop box on a
daily basis and evaluates each complaint.
Upon evaluation, the City Human Resource
Management Officer shall start the
investigation and forward the complaint to the
relevant office for their explanation.
The City Human Resource Management
Officer will create a report after the